When customers purchase GoPro products, they have a return policy that allows them to return the product within 30 days after receiving the order. If they are not satisfied with the product, they can take it back and get a refund.

How GoPro Return Policy Works?

GoPro requires customers to submit a return request through the Return Authorization Request Form on the company’s website to have their return request authorized. Customers will have to send GoPro their Return Merchandise Authorization number before they send back the original item. The item without the RMA will then be delivered to the customer, and a repackaging cost of 10% will be charged.

Customers should be cautious when returning items produced in the last six months as the company only accepts those that are newly produced. This means that customers may not be able to return items that have been used or damaged. It is important to take note of this information in order to make the best decision for your situation. ..

If you have any questions about your GoPro item, please contact our customer service team at 1-800-GOPRO (1-800-869-2753).

Returning GoPro Products

To send back a GoPro item, some simple steps must be followed that are easy, fast, and reliable. ..

There is a self-service mechanism on the company’s website that customers should make use of to submit their email addresses and order number.Customers should repackage their GoPro items and complement and accessories with utmost care.A printed replica of a Return Merchandise Authorization sent through an email as feedback should be added.On the outer part of the box, customers should write the Return Merchandise Authorization number.After asking for a return for the whole refund eligibility, customers should dispatch their return within 7 days.

Keep the receipt safe - keep it with you when you send the product.

After a successful process, the refund procedure might be up to a month. After a successful process, the item amount will be paid back through the same payment process a customer used when purchasing it. The order number is important when customers want to submit a return request which can be found in their order confirmation email.

Items That GoPro Return Policy Does Not Cover  

The GoPro Money-Back Guarantee policy does not cover all items that are sold by GoPro, including products that are sold through other channels. If a product is sold by GoPro and it is damaged as a result of something outside of the warranty, the product will not be covered. Shipping costs associated with the product are nonrefundable. This guarantee applies only to orders placed on the GoPro website.

GoPro is no longer accepting returns on products produced by the Karma company segment. These products are; Karma for Hero5 Black, Karma Grip, Karma Stabilizer, Flight Kit for Karma Grip, Karma with Hero5 Black, and Karma Controller. ..

If the product is damaged, defective, or not what you ordered. If the product is missing parts or accessories. If the product’s serial number has been removed or altered. ..

If you purchase a GoPro camera, be sure to return it if it is damaged by water, if the latest firmware is not installed, or if an item gets destroyed due to customers’ carelessness.

GoPro customers are urged to contact GoPro Customer Service through the phone from Monday to Sunday 9 AM – 6 PM. They can be contacted during working periods through live chat for more information.

Conclusion

GoPro’s return policy is simple and convenient for its customers. The return timeline after purchase is one of the reasons customers love the company’s return policy. The methods of returning products are easy and not burdensome. However, the information above will guide GoPro customers about their return policy and will give them the information they want for a successful exchange or refund to take place.

Costco is returning a GoPro camera that was purchased online. If the camera is returned broken or deficient, it will be replaced or refunded immediately.

GoPro customers do not need to register a camera before they can get a warranty. They should just ensure that the purchase proof is kept because it would be needed to claim a warranty.

The registration way inferred can be used to update automatically, the camera firmware, when and if it is essential.