Twitch Prime Sub Unavailable
When a user logs into their Twitch Prime account, they might see that their subscription has become unavailable. This might happen because the user’s card might not have enough money to pay for the monthly fee or there might be some different malfunctions that lead to one’s account to be not available. One might try to pay with a different card and reactivate their account to solve this problem or if they are sure that the credit card they use is valid, they may contact the customer service.
How To Fix The Unavailable Subscription Problem?
If the user is sure that there is nothing wrong with their credit card, they can try to fix the unavailable subscription problem by using another browser. Sometimes the browser one always uses might create unexpected issues and the browser might not acknowledge the account and set forth such a problem. The user can try to switch the browser before moving on to the next step. Another cause for the user to see the unavailable subscription can be using a VPN. Gamers are familiar with the concept and use of VPNs and almost all of them use them.
The Last Resort On Fixing The Problem
If the user is subscribed to a Twitch Prime channel and they are not able to watch any of the streams because they do not have the required subscription, it is best to contact Twitch support before doing anything else. To contact Twitch support, go to help.twitch.tv and send a message explaining your situation. ..
Once the user is on the support website, they will see that they need to write their name and their Twitch user name and log in to their account. After logging in, they also need to write the email address that they used while creating their Twitch account. After writing down everything, the user needs to choose the category of the problem. For the unavailable subscription problem, the user needs to choose Account/Login Issues and below that, the user needs to choose the platform where they experienced the issue. For the last step, the user needs to take a screenshot of the unavailable subscription problem and upload it to the support website.
Twitch Support Team has not responded to our requests for an answer since last week. We hope they are still working on something important and will have a new update soon.
Although it changes according to the problem that the user is experiencing, the Twitch Support Team takes approximately five to seven days to return with a solution.
Yes, it is possible to contact Twitch Support in a chat.
To contact Twitch support in the chat, the user needs to log in to their accounts and open a chat window.
We have learned that the Twitch Prime account may not be available for some users, in a nutshell, it might not be the user’s fault to encounter the unavailable subscription problem. Even though one needs to pay for the Twitch Prime account to get subscriptions, the payment issues might create an unwanted experience for the user. The user can solve this in several ways by changing their browsers or disabling VPN, or they can check the payment status to make sure the problem is not about the lack of monthly charging.
