ADP’s HR software has simplified the functioning of a company by suspending an account for inactivity for a long time, restricted access, violation of the copyright policy, software being tampered and broken laws. However, there is no need to fear if the account is facing suspension. Customer care will provide you with the reason for the account getting suspended and assist you in retrieving your account.

Why does ADP suspend accounts? 

 1) Inactivity of the Account for an extended period 

ADP has the right to suspend accounts when they have been inactive for a long time, thereby preventing fraud and account abuse. The user type and the last day of activity determine the date required for the account to get blocked. For ‘Applicant’ and ‘Self-Service’ users, the account will get blocked if the user did not log in 480 days since account creation or the last login and 30 days since password reset. For an ‘administrator’, the account will get blocked if the person has not logged in 15 days since the account creation,365 days since last login, and 15 days since the last password reset.

 2) Restricted access. 

If an employee tries to access information that they do not have access to review, their account will be suspended. This is done to safeguard any confidential information. ..

ADP has the right to suspend an account if it is guilty of modifying, copying, looking at, distributing, and displaying information available for public or commercial purposes. It also has a right to suspend any account that uses ADP trademarks or logos for an unauthorized purpose.

4) Tampered Software 

If you use the account to tamper with the software or information on the website, you will be suspended. This includes modifying, moving, or deleting information on ADP’s website. Unlawfully reproducing ADP software or decompiling it can also result in account suspension. ADP can also suspend an account if it feels it is disclosing trade secrets or propriety information from the ADP website.

5) Broken Laws 

ADP has the right to suspend an account if it has broken a local, federal, or state law.

How to lift ADP account suspension? 

To lift an ADP account suspension, one must contact customer service. They will provide you with the reason for suspension and guide you with the required steps to get it lifted.

To contact them, one can call them at (844)227-5237 or avail of the live chat option on the ADP website.

In the case of account suspension due to inactivity, one has to follow the provided steps to retrieve the account. For an administrator, retrieving the account will require him to contact the organization’s administrator who provides him with the steps required for retrieving the account.

If an account has been suspended due to “restricted access”, then one must contact the payroll department of the organization to resolve the problem. If they cannot solve the problem, then one must contact the ADP service center.

Conclusion 

ADP has been a pioneer and a dominating force in the field of Human Resource software solutions. It has provided security to its users by preventing account abuse, data theft, and fraud. It has taken the extreme step to suspend accounts to prevent any unwanted and unlawful activity. ADP’s professional customer service along with very easy and user-friendly methods of retrieving the account leaves no room for miscommunication or lack of information. ..

There are a few ways to unlock a locked account. One way is to contact the company and ask for help. Another way is to use a password manager like LastPass or KeePass.

To access a locked account, one needs to contact their employers’ payroll or HR for assistance.

If an applicant does not log in for a long time, their account may be locked.

The account will be suspended if the applicant user has not logged in once after 480 days since the last log in.

If the user does not know the password, their account may be locked and they may not be able to access their account or any of their content.

They will be provided with a code that they have to enter or they have to answer a security question to retrieve the password.