Clarks In-Store Purchases Return Policy

  1. Bring your receipt and the item you want to return.

  2. Find an associate in the store who can help you.

  3. Explain what you’re returning and why. ..

  4. Ask the Clarks’ employees if they have any information on the issue.

  5. If the employees do not have any information, ask them to contact the company that made the product.

  6. If the employees do have information, ask them what it is.

  7. If the employees do not have information or cannot provide a solution, ask them to contact customer service for help. ..

If you do not have your receipt, present any proof of purchase, such as a credit card statement or a photo of the product. If you are purchasing a gift card, the card’s current selling price will be given to you. ..

If you are returning a product that was a gift, you will be issued a Clarks Gift Card for the original purchase price. ..

Return Policy on Clarks Products Purchased Online

If you are not satisfied with your purchase, you can return it within 2 weeks of delivery for a full refund. The return must be made in the product’s original packing with the proof of purchase. ..

If you have any questions or concerns about your purchase, please visit the Clarks website for review and resolution. You can also contact the company’s aftersales team through this channel if you have any questions about your return or replacement process.

The product can be packed and returned by mail or in person to a Clark store.

1. Return by Mail

Clarks offers a prepaid return label with all online orders. You can drop off the item at the nearest FedEx, USPS, or UPS location.

If you can’t find the return label, you can get a new one by visiting the Clarks website. Here’s a rundown of the procedure:

  1. Go to the website and click on the “returns” tab.
  2. Click on the “new returns” link.
  3. Enter your information and click on the “submit return” button.
  4. You will be asked to provide your original receipt or proof of purchase. If you have a digital receipt, enter it into the “receipt number” field and click on the “submit return” button again.
  5. You will receive an email notification that your return has been processed and that you will be able to access your refund within 24 hours!

When your order is successfully returned to the warehouse, you will receive an email confirmation, and a full refund will be initiated if the goods pass QC. You will be reimbursed within 10 to 15 days after receiving the item in the warehouse.

2. Returns In-Store

If you would rather return the product(s) in person, please contact us at [PHONE NUMBER] and we will be happy to process a return for you.

Online Order Refund Processing

If you have returned a product, you will be reimbursed for the purchase price and any applicable taxes. The original shipment or tax on shipping costs will not be refunded. ..

You will receive an email confirming the processing of your return, and refunds should be credited to your account within 10 business days. If you do not receive your refund within the stipulated time frame, you should contact your financial institution and Clarks’ customer support team.

Klarna Refunds

If you paid for your purchase with Klarna, you must return the product to the Klarna distribution center in order to be reimbursed. This applies to online orders as well as in-store purchases made with Klarna. You cannot return the product to a retail outlet for a refund, exchange, or gift card. ..

Klarna is offering a refund for online orders that were paid for using a different payment method than the one you used to pay for the order.

Clarks Exchange Policy

If you want to exchange your item for a different fit or size, you may do so by using the Clarks Returns Portal. Go to the portal; file your return and exchange requests; return the parcel, and a new size will be sent to you as soon as the original item arrives at their warehouse.

You can also walk into one of Clarks Stores to make your exchange. You should note that Shoe Care, Foot Gauges, and Accessories are not subject to the exchange policy.

Clarks does not offer a shoe warranty. Instead, unworn shoes can be returned to Clarks for an exchange or refund. Clarks accepts unworn shoes returned within 60 days of purchase in their original packaging and receipt. The shoes must be in resalable condition and must have never been worn outdoors.

I bought something that subsequently decreased in price. Can I get the difference refunded?

Pricing for both online and store pickup are fixed for orders placed.

I purchased two products on a “buy one, get one-half price” deal. How much will be refunded?

When returning a single product from a multi-item sale, the store may give you a discount on the product, but it will not be divided evenly across the pieces. This means that you will not receive the entire value of the product back. Discounts may vary and will have to speak with the store’s sales representative or contact customer care. ..

If you have a gift card or eGift that you would like to use to purchase items in a store, there are a few things that you can do. First, make sure that the store accepts gift cards or eGifts. Second, find the “My Account” page on the store’s website and enter your gift card number or eGift code. Finally, follow the instructions on the screen to request a refund for your purchase. ..

Items purchased in-store with a Gift Card or eGift will be paid back to the cardholder.