Shopbop ensures safe and assured returns for all its fashion apparel. Returns must be made before a period of 30 days. The products must not be used or without their original packaging. A return fee of $35 is levied. You must ensure that all the tags are still intact. Returns may be made through two options: Shopbop-assisted return pickup at your doorstep by DHL for domestic orders, or shipping the package back yourself through a reliable courier company if you’re an international customer. If the customer is unsatisfied with the size and fit of the product, Shopbop does not yet offer exchanges, but you can place another order of the apparel that you wanted to exchange it with. ..
Return Conditions and Requirements to be met-
If you have any questions or concerns about your product, please do not hesitate to reach out to our customer service team at 1-800-829-9227.
If account activity is detected as not in compliance with Shopbop policies, Shopbop reserves the right to refuse refund, transaction, and even close any account displaying inconsistent behavior with their policies. It should be noted that shipping charges are nonrefundable (if you did not qualify for free shipping). Refunds will be credited by deducting the shipping charges. ..
Shopbop Easy Return Policy
DHL pick-ups for domestic customers-
To return an item, you must go to “My account” and select the “Returned items” option from their order history. Then click return items and confirm it by giving the reason for return. You can then begin printing the shipping tags and getting the box or package ready to be shipped. DHL pickups and drop-offs are accepted. Once your order has reached Shopbop and a quality check has been done, a refund will be initiated towards the original mode of payment. Usually, it takes around 5 to 7 business days. You will receive all updates in your email. ..
For international customers-
Shopbop Returns Department Attn: Returns Processing 123 Elm Street New York, NY 10013 ..
Shopbop is not responsible for any issues with the shipping companies and should not be held liable for any problems that may occur. Once the order has reached them, it will undergo a quality check which will then determine the status of a refund. Refunds usually get credited from 5 up to 7 business days. In both cases, the refund is made to the original form of payment.
If you have opted for COD packages, Shopbop does not facilitate exchanges of merchandise. If the customer has issues with the size fit a design of the product they must apply for a return. Once the return package is picked up they can opt to get a refund in the form of store credit. This store credit can be used to purchase the correctly sized fit or design of the product they returned previously.
Shopbop shoppers should keep these return and exchange methods in mind when shopping at the store. This will help you have a pleasant shopping experience and bag the items of your choice!
Shopbop does not offer free shipping. ..
Yes, they offer free shipping on all orders above $100. ..
Shopbop does have a returns policy, but it is not as extensive as some of the other stores we reviewed.
According to their official website, a return fee of $35 is charged on the return of all orders.
Shopbop does not currently ship internationally, but they offer a free return policy. ..
Shopbop offers free international shipping over $100. They process returns for free or assist in pick-up. International customers must ship their return packages back themselves to get a refund.
